Sending an email reminding your pre-arrivals about their check-in date and time and that their room will be clean and ready upon their visit is a creative idea and can be considered as a last touchpoint before they walk in. This email can be sent one or two days ahead of their check-in date.
To build this automation, you need to already have their check-in dates gathered through an online reservation form. Then based on the data collected, you select your trigger “Joined List” and specify a condition that the email should be sent one or two days before the due date then send your email accordingly. You can select multiple conditions so the automation will trigger for each arrival according to his check-in date.
** Note: Your automation will not work properly if you do not clearly set up all the required conditions.